The Pinnacle Program is a joint partnership between the Vancouver Board of Education and the Ministry of Children and Family Development (MCFD–the Provincial Ministry responsive for child protection) which provideg low barrier access for youth who wish to complete their Secondary School Graduation Certificate (Dogwood Diploma or Adult Dogwood Diploma). Many of the youth who attend Pinnacle have experienced multiple barriers to completing their education that include housing instability, little financial support and lack of supportive adult care providers. In addition, some students have learning or developmental delays, mental health diagnoses, substance misuse or addiction, or have been exposed to trauma such as physical and sexual abuse and witnessing violence. The purpose of this study was to explore the ways that the inter-agency team creates a supportive, caring and safe environment with students who attend the Pinnacle Program. Using qualitative methods this report documents staff and student’s reflections about the strategies, approaches and philosophies that constitute a supportive model of care.